More than 232,000 Centrelink and Medicare cases left dormant

Struggling families are missing out on vital payments during the cost of living crisis, with new figures revealing Services Australia is sitting on more than 232,000 claims that are yet to be processed after more than 90 days.

THE HON PAUL FLETCHER MP

Shadow Minister for Government Services and the Digital Economy

Shadow Minister for Science and the Arts

Manager of Opposition Business in the House

Struggling families are missing out on vital payments during the cost of living crisis, with new figures revealing Services Australia is sitting on more than 232,000 claims that are yet to be processed after more than 90 days.

The following table lists the number of social security and welfare claims and health work on hand at Services Australia as at 25 March 2024 that are older than 90 days.

The agency’s own timeliness standard requires that the majority of social security and welfare claims are processed within 30 days, while the majority of claims submitted digitally under the Medicare Benefit Schedule are required to be processed within 7 days of lodgement. 

The Opposition obtained the data following a series of parliamentary Questions in Writing.

Shadow Minister for Government Services Paul Fletcher said the figures are a stark reminder of the Albanese Labor Government’s shocking mismanagement of this crucial agency.

“Vital Centrelink and Medicare claims are gathering dust under the Albanese Labor Government because there is zero focus on delivering great customer service,” Mr Fletcher said.

“Families are doing it tough and need claims processed quickly and efficiently. Instead, they are being subjected to an unacceptably slow system that makes life harder for them.

“What’s the point of having a timeliness standard if you’re not going to get anywhere near achieving it?

“Bill Shorten is doing a terrible job as Minister and needs to demonstrate leadership. Simply boosting Canberra’s bureaucracy and pleasing the unions isn’t good enough.”